This Learner Guide explains how to prepare service sustainability policies by gathering and analysing relevant information. It shows how to present such policies to key stakeholders and how to use tracking systems to monitor their effectiveness and promote continuous improvement. Finally, the material shows how to document outcomes and provide feedback to key staff members.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: GECSUS511
• ISBN: 978-1-76075-375-7

Support resources

• Product Code: GECSUS511SP
• ISBN: 978-1-76075-377-1